JumpBox for the OTRS Trouble Ticketing System

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Application Version: OTRS 2.4.7
Open Source Project: OTRS
JumpBox Version: 1.1.15 (release notes)
Short Name: otrs
OS Version: Ubuntu 8.04 LTS
Added: November 26, 2007
Updated: February 19, 2010
Download Size: 196 MB (system requirements)
EC2 AMI Available: Yes (via cloud gear)
OVF Available: Yes (premium subscription req)

OTRS is an Open Source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. OTRS is well known for being painful to install, but you’ll never know it when you use a JumpBox. It’s one click and about 2 minutes to having a full installation of OTRS ready and waiting to serve your customers.

This JumpBox is based on the 1.1 JumpBox Platform and includes a backup system that supports archiving the state of the JumpBox to NFS, Windows File Shares and Amazon S3.

JumpBox takes the pain out of server software deployments.

A JumpBox packages an application's software, dependencies, and application data into a single virtual appliance that deploys locally, or hosted to major virtualization, and cloud computing platforms. Deploy on Windows, Mac, or Linux using virtualization platforms like VMware, Xen, Parallels, Virtual Iron, Microsoft Virtualization, and Amazon EC2.

Among other enhanced features, a JumpBox provides:

  • An intuitive user interface to quickly guide users through deployment.
  • A web-based control panel for simplified management of system functions.
  • A backup system that enables data security and portability.

There are over 50 applications available as JumpBoxes and more than 100,000 have been deployed worldwide.

OTRS Screenshots

JumpBox Admin Interface Screenshots

Suggested reading for OTRS users

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