JumpBox for the OTRS Trouble Ticketing System

Application Version: OTRS 2.3.4
Open Source Project: OTRS
JumpBox Version: 1.1.7 (Release Notes)
Short Name: otrs
OS Version: Ubuntu 8.04 LTS
Added: November 26, 2007
Updated: March 31, 2009
Download Available: Yes
Download Size: 191 MB
EC2 AMI Available: Yes
OVF Download Available: Yes
Get this JumpBox
Deployment Options
Download Amazon EC2 Hosted
$149/Year $0.20/Hour Varies
Learn more
or
Sign up		 Learn more
or
Sign up		 Learn more
or
Sign up
A JumpBox Open subscription is required to download.
Subscribing grants access to the full JumpBox Library.
Launch an Online Trial

OTRS is an Open Source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. OTRS is well known for being painful to install, but you’ll never know it when you use a JumpBox. It’s one click and about 2 minutes to having a full installation of OTRS ready and waiting to serve your customers.

This JumpBox is based on the 1.1 JumpBox Platform and includes a backup system that supports archiving the state of the JumpBox to NFS, Windows File Shares and Amazon S3.

JumpBox takes the pain out of server software deployments.

A JumpBox packages an application's software, dependencies, and application data into a single virtual appliance that deploys locally, or hosted to major virtualization, and cloud computing platforms. Deploy on Windows, Mac, or Linux using virtualization platforms like VMware, Xen, Parallels, Virtual Iron, Microsoft Virtualization, and Amazon EC2.

Among other enhanced features, a JumpBox provides:

  • An intuitive user interface to quickly guide users through deployment.
  • A web-based control panel for simplified management of system functions.
  • A backup system that enables data security and portability.

The are over 50 applications available as JumpBoxes and more than 100,000 have been deployed worldwide.

    About OTRS

  • OTRS Open Source Project

    • Trademarks, product names, company names, or logos used within this site are the property of their respective owners and references do not imply any endorsement, sponsorship, or affiliation with JumpBox, Inc.

OTRS Screenshots

JumpBox Admin Interface Screenshots

Hosted

Get this JumpBox hosted on an enterprise grade, highly-available VMware hosting system.

  • Hosting on a robust VMware ESX cluster
  • Fixed cost per month
  • Bandwidth included
  • Backups included

Choose this if you want to run a JumpBox 24/7 on the internet and don't have your own server.

$45 per month
($35/month for JumpBox Open Subscribers)

Learn more or Sign up (Partner link)