JumpBox for the OTRS Trouble Ticketing System

Ready to run Virtual Machine/Virtual Appliance for VMware, Parallels, VirtualBox and Amazon EC2 Cloud Computing
Application Version: OTRS 3.2.10
Open Source Project: OTRS
JumpBox Version: 1.8.8 (release notes)
Short Name: otrs
OS Version: Ubuntu 10.04 LTS
Added: November 26, 2007
Updated: September 16, 2013
Download Size: 236 MB (system requirements)
Minimum VM RAM: 256 MB
Amazon EC2 AMI Available: Yes
OVF Available: Yes

OTRS is an Open Source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. OTRS is well known for being painful to install, but you’ll never know it when you use a JumpBox. It’s one click and about 2 minutes to having a full installation of OTRS ready and waiting to serve your customers.

This JumpBox is based on the 1.7 JumpBox Platform and includes a backup system that supports archiving the state of the JumpBox to NFS, Windows File Shares and Amazon S3.

What is a JumpBox?

A JumpBox makes using server software quick and simple. It packages an application's software, dependencies, and application data into a single virtual computer that enables you to focus on the application, not the details of getting the application to run.

To learn more about the benefits of JumpBox based infrastructure:

Take a tour

OTRS Screenshots

JumpBox Admin Interface Screenshots

Trademarks, product names, company names, or logos used within this site are the property of their respective owners and references do not imply any endorsement, sponsorship, or affiliation with JumpBox, Inc.