JumpBox for the OTRS Trouble Ticketing System
Ready to run Virtual Machine/Virtual Appliance for VMware, Parallels, VirtualBox and Amazon EC2 Cloud Computing
OTRS is an Open Source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. OTRS is well known for being painful to install, but you’ll never know it when you use a JumpBox. It’s one click and about 2 minutes to having a full installation of OTRS ready and waiting to serve your customers.
This JumpBox is based on the 1.7 JumpBox Platform and includes a backup system that supports archiving the state of the JumpBox to NFS, Windows File Shares and Amazon S3.
What is a JumpBox?
A JumpBox makes using server software quick and simple. It packages an application's software, dependencies, and application data into a single virtual computer that enables you to focus on the application, not the details of getting the application to run.
To learn more about the benefits of JumpBox based infrastructure:
Suggested reading for OTRS users
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