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Cron Emails

Submitted by blang on Wed, 01/30/2008 - 5:16pm

I'm trying to track down the source of some messages I'm getting on my OTRS.
Here's the first one. I edited the cron settings and put in the email address that OTRS is monitoring.

From: root@my-otrs-server (Cron Daemon)
To: **redacted.email@address.com**
Subject: Cron <otrs@my-otrs-server> $HOME/bin/PostMasterPOP3.pl >> /dev/null
Created: 01/30/2008 12:30:04
ERROR: OTRS-PM3-10 Perl: 5.8.7 OS: linux Time: Wed Jan 30 12:28:02 2008

Message: Found no $QueueID for New!

Traceback (29048):
   Module: Kernel::System::Queue::QueueLookup (v1.74) Line: 513
   Module: Kernel::System::PostMaster::DestQueue::GetTrustedQueueID (v1.19) Line: 110
   Module: Kernel::System::PostMaster::Run (v1.65) Line: 318
   Module: main::FetchMail (v1.25) Line: 206
   Module: /var/data/otrs/bin/PostMasterPOP3.pl (v1.25) Line: 125

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Ok, bjan pointed me in the

Submitted by blang on Thu, 01/31/2008 - 12:17pm.

Ok, bjan pointed me in the right direct.
Seems I had a PostMaster Filter trying to direct messages into a Queue called "New" which we renamed some time ago. I'll let you know if the problem persists or not, but I do believe we've nailed it.

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I've got version 1.0

Submitted by blang on Thu, 01/31/2008 - 9:16am.

I've got version 1.0 running.
I've got the POP settings working - it's picking up mail from our POP server just fine.
I've got outgoing SMTP settings on the OTRS box set too (as per this thread)

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How did you create this

Submitted by bjan on Thu, 01/31/2008 - 10:30am.

How did you create this queue? Also, have you backed up or restored this JumpBox?

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Cron Emails

Submitted by godber on Wed, 01/30/2008 - 5:39pm.

Hi,
We will look into this. What version of the OTRS JumpBox are you using? Also, we have noticed that sometimes OTRS complains about things that are missing when it runs its cronjobs. So for instance when there are not tickets filed, the batch jobs that cron run complain that the tickets are missing. So this isnt a condition that lasts long. This doesnt look like that one though.

Actually, have you configured the POP mail setting in OTRS yet? I don't recall where it is I will have to get back to you with details. But I suppose that if you haven't configured the POP settings, it may result in cron related errors when it trys to check the POP email.

Austin

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