OK Mike,
Are you logged in as an Agent or as a Customer when you have this issue? If I configure either a POP3 or IMAP Post Master Mail Account in the Admin section and select "Run Now" on the account in the list it will successfully receive the emails (we have discovered that the cron is broken).

There is an issue with replying to tickets via email, it seems, though, I don't get the mess you posted. This is simply fixed by going to the OTRS Admin and in the System section clicking on Email Addresses and then changing the otrs@localhost email address to a real email address. Our next release will set this on setup.

Good luck, let me know if I have missed what you are talking about here.

Austin

I feel like I'm moving backwards here. The documentation to do this is all over the place and not really clear for us windows admins.

Where I'm at now, I've got a separate VM running the 1.1.1 while i have 1.1.0 running so I can compare settings. I tried to import and nothing worked right, so I went back to scratch with the 1.1.1.
What I've done so far is setup a user using it's internal DB so i can log in and out.

I edited the Config.pm with the following:
#Enable Agent LDAP Authentication
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'IP of server';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dn of our environment';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

$Self->{'AuthModule::LDAP::SearchUserDN'} = 'dn of service account';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'service acct password';

#Enable Customer LDAP Authentication
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'IP of server';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dn of our environment';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'dn of service account';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'service acct password';

#Get Customer User Information
#(customer user database backend and settings)
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'IP of server',
BaseDN => 'dn of our environment',
SSCOPE => 'sub',
UserDN =>'service acct',
UserPw => 'service acct password',
},
# customer unique id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
#[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
#[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};

Then following instructions scattered around the net for this, I did an apt-get install build-essential to get "make".

Next did an apt-get install ncftp since it couldn't be found

I downloaded perl-ldap from http://ldap.perl.org/
Renamed the extracted folder to "ldap" to save my fingers. Uploaded via SFTP to /var/data/otrs

Back at the SSH, I ran perl Makefile.PL, and pretty much just followed the prompts doing the manual config. At the end I got the following:

Running make test
Can't test without successful make
Running make install
make had returned bad status, install seems impossible

So this new setup now can't even connect to LDAP, which is worse off than the last version. My brain hurts now.

*****UPDATE*******
I'm a tard. I got LDAP working for customers, I was trying to search users instead of customer users...is it the weekend yet?

I hope to have time to verify and address your OTRS issues today. You may take a look at the newer release 1.1.1 that we released yesterday. I imagine it will have the same issue however. I will get back to you.

Austin

a couple edits.

I changed the fqdn to using out outside email servername "mail.servername.com", and verified that IMAP is working by hookingup an ipaq and checking it and it worked great.
I did have to change IMAP to port 143, but other than that my settings look fine, so i'm really confused.