LDAP and Mac OS X Server

Submitted by ingenious7 on Wed, 08/20/2008 - 7:45pm

JumpBox for OTRS Discussion

Hi,

I am trying to get my OTRS JumpBox to log in to my Mac OS X Server LDAP Open Directory. has anybody had experience with this or LDAP at all? What are the correct settings to make this possible?

I am sure that the JumpBox would have the correct components installed?

Thanks.

Did you have any progress on

Submitted by jlawrenc on Thu, 09/04/2008 - 12:05pm.

Did you have any progress on this? We'd like to do the same setup here too.

LDAP and OTRS

Submitted by godber on Fri, 09/05/2008 - 6:41am.

We have had reports of people getting OTRS integrated, to some extent, with LDAP. One user mentioned Active Directory and the other didn't specify what type of LDAP server.

See this thread:

http://www.jumpbox.com/node/1052

and this comment:

http://www.jumpbox.com/node/1303#comment-1379

If you need additional perl modules on the JumpBox I suggest you first search for a pre-existing package with:

sudo apt-get update
sudo apt-get search perl ldap

Skimming the docs it seems you want Net::LDAP so you would see that package is named libnet-ldap-perl from the search above and you can install that with the command:

sudo apt-get install libnet-ldap-perl

then see what instructions are appropriate for the version of OTRS you are using and read the manual for it, for instance, the latest JumpBoxes have OTRS 2.3 so look for LDAP related information here: http://doc.otrs.org/2.3/en/html/

Good luck, and let us know if you have success.

Austin