It looks like there are a couple packages missing in the JumpBox as mentioned by the person who answered your mail question. It should be a simple matter of installing these packages on the JumpBox and restarting the webserver.

First you have to enable shell or SSH access to the JumpBox:
http://wiki.jumpbox.com/doc/runtime/faq/enable_shell_access
and then SSH to the JumpBox as the admin user (using the password you set during JumpBox configuration) and run the following commands:

sudo apt-get update
sudo apt-get install libmail-pop3client-perl libio-socket-ssl-perl
sudo /etc/init.d/apache2 restart

Now you should see the additional option of IMAPS in the "Type" drop down in the Mail Account Management section. Put in your Gmail IMAP credentials as indicated here:
http://mail.google.com/support/bin/answer.py?answer=78799

I tested with one of my private google app domains and it worked great. The one thing you need to be aware of is that it only checks for emails once every 10 minutes. So you will have to be patient, it should eventually pick up email.

Let me know if you need clarification on anything.

Austin

I have also subscribed to the OTRS mailing list and have submitted above as a question/request for assistance.

An answer/reply back to my inquiry on the IMAP error was:

"You'd have to select IMAPS, which uses an IMAP connection over SSL, to fetch messages from Gmail"

Where is this setting/configuration within the OTRS Jumpbox?

I had also inquired:

"On the accounts setup for POP3S, theres no error pages
being displayed and theres no entries in the System Log (good or bad
messages??), I also do not see any emails being pulled and displayed in any
queues within the OTRS system."

A reply to this was:

I guess in your case the POP3S connection does not work because the Perl
modules Mail::POP3Client and IO::SocketSSL need to be installed for this to
work. These are currenly NOT checked for in otrs.checkModules and also,
because of the way POP3S.pm is set up you would NOT see any error messages
when you try to connect. I have registered a bug for this in Bugzilla with
patches attached. See http://bugs.otrs.org/show_bug.cgi?id=3790

If you'd just install the mentioned perl modules (but I don't know if that
is possible on a JumpBox system?) you should be able to connect using POP3S
without any issues."

How do I (if I can for a Jumbox) apply the patches in the link to get messages into the OTRS JumpBox using POP3S?

Right now my OTRS Jumpbox project is partially stalled until I can get it setup to pull email from an Google Apps account. For now I'll continue a little bit by setting up the OTRS to pull from an internal mail server account. How ever this is not an ideal solution as we are looking to move away from an internal MS exchange box..........getting a real ticketing system up and going is needed to get away from using dedicated accounts (ie support@mydomain.com & customer_service@mydomain.com) on MS Exchange/Outlook for ticketing.