Problem restoring Bugzilla Jumpbox

We are currently running 1.1.10 and has installed a newer version 1.1.12.
When we try to restore the settings from 1.1.10 to 1.1.12, we go the following error.

.................................

NoMethodError in BackupController#start_upload_restore

undefined method `+' for nil:NilClass

RAILS_ROOT: /jumpbox/application_portal/config/..
Application Trace | Framework Trace | Full Trace

Headers: {"cookie"=>[], "Cache-Control"=>"no-cache"}

-Is restoring possible from 1.1.10 to 1.1.12?

I just restored 1.1.10 backup

I just restored 1.1.10 backup to 1.1.12 so it is possible.
David

Problem restoring Bugzilla Jumpbox

That should be possible. Make sure that the backup filename is correct:

http://wiki.jumpbox.com/doc/runtime/faq/backup_file_name

Does the size of the backup seem appropriate for your usage?

Austin

I checked the file name and

I checked the file name and is correct according to the wiki. Still the same problem.

Vesion 1.1.10 was run using VMware workstation. The new version 1.1.12 is run on hyper V server. Does that matter

Problem restoring Bugzilla Jumpbox

Should not matter.

How big is your backup?

Did you try a different browse? What browser are you using?

Austin