Inbound email not working

Inbound email not working

If you have successfully set a root password (sudo passwd), you should be able to use Fugu to overwrite the php.ini file but make sure you use roots user name and password.

Inbound email not working

I found out in other forum threads how to use Fugu to SSH/ FTP to the server files. I downloaded the php.ini file and edited the "max file size" to 20M. I also added "extension=imap.so" to the end of the file to fix IMAP.

When I try to replace the php.ini file, Fugu says I don't have permission. Could you possibly let me know how to get this file uploaded successfully? I've tried a few commands in console, to set a root password and "sudo chown www-data:www-data /var/data/sugarcrm" to fix permissions, but I keep getting an invalid command error.

If I can get php.ini uploaded, I think I'm set. Thanks for your help!

-Jason

Inbound email not working

To be able to access files on your JumpBox, the first thing you'll need to register the JumpBox. To do so, click on the "Register" button in the JumpBox bar at the top of the window, and follow the instructions there.

Registration will allow you SSH access to the JumpBox. Currently SSH is the only method that can be used to modify files on the JumpBox, and unfortunately using SSH is somewhat beyond both the scope of this forum and the time I can spare. In future it's possible we may provide other methods.

Inbound email not working

If we are trying JumpBox out using Parallels on an Intel Mac, how do we get to the files so we can edit them? I don't know anything about SSH, but I have edited text files on my webserver using ftp.

Will these items be updated in a later release?

Thanks - J

Inbound email not working

upload_max_filesize is on line 514 of /etc/php5/apache2/php.ini. Login as admin and use your favorite editor (plus sudo) to change the "2M" on that line to "6M" (or some larger number). While you have that file open, you can fix the IMAP problem by going to the end of the file, and adding the line extension=imap.so. Close that file and have Apache reload its config:

sudo /etc/init.d/apache2 reload

To fix the permissions on your sugarcrm directory, issue:

sudo chown www-data:www-data /var/data/sugarcrm

Inbound email not working

When attempting to configure inbound email (Admin / Email / Inbound Email), Sugar instead provides the following error:

Inbound Email Disabled
Warnings: Inbound Email cannot function without the IMAP c-client libraries enabled/compiled with the PHP module. Please contact your administrator to resolve this issue.

It looks like the jumpbox PHP runtime is missing some dependent libraries.

In addition, another minor problem occurs when attempting to run the upgrade wizard.

Warning: Your PHP configuration must be changed to allow files of at least 6MB to be uploaded. Please modify the upload_max_filesize value in your php.ini located at: /etc/php5/apache2/php.ini
./upgradeWizard.log could not be created/written to. Please fix permissions on your SugarCRM directory.

I don't mind so much about the second one, but a fix for the broken inbound email functionality would be very welcome.