Every Time I Reboot My Jumpbox hosting Sugar CRM it cases the installation wizard to start.

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Every Time I Reboot My Jumpbox hosting Sugar CRM it cases the installation wizard to start.

Submitted by PortraitKingdom on Thu, 10/18/2007 - 3:57pm.

JumpBox for SugarCRM Discussion

Hi,

Every time I restart the Jumpbox using the admin shutdown tool the following happens:

The machine restarts and the SugarCRM installation wizard runs. If I follow the wizard instructions then the database appears to be overwritten and all our data is lost.

Can you please assist in solving this problem as we need to be able to reboot the system.

We are running
SugarCRM 4.5.1e
Jumpbox version 1.0.3

Thank you for your assistance

David

Manual SugarCRM Upgrades

Submitted by godber on Fri, 10/19/2007 - 8:58am.

Hi David,

Thats just a permissions issue that can easily be resolved. However, if you start manually doing upgrades, we can't guarantee that our backup and restores will continue to work nor that upgrades though our backup restore process will continue to work.

If you enable shell access and SSH into the JumpBox as admin. Then issue the following command:

sudo chmod g+w /var/data/sugarcrm/.htaccess

That makes the Upgrade Wizard happy. I haven't tried an upgrade with that yet, we have typically been doing dump/restore upgrades and keeping that working since most of our applications don't have such a convenient upgrade tool. So, I don't mean to discourage you from trying upgrading using their mechanism, I just suspect that by doing so, it would probably prevent you from using our future versions. With SugarCRM, we have been releasing updates about every other upstream release.

Good Luck and thanks for flying JumpBox.

Austin

Updated SugarCRM available.

Submitted by godber on Thu, 10/18/2007 - 8:21pm.

Hi David,
Visiting the JumpBox website and downloading a new SugarCRM should get you the 1.0.3b version. You can backup your old one and restore to the new version if you want, since the data is really still there.

Austin

Thanks for your quick response

Submitted by PortraitKingdom on Thu, 10/18/2007 - 9:53pm.

Thanks for your quick response Austin.

I have downloaded the new version and this is working fine.

One other issue in the setup is the with the Sugar upgrade wizard.

Whenever we try to run the upgrade wizard the system check reports the followinng issue.

File Name Permissions Owner Group
/var/data/sugarcrm/.htaccess 0644 admin www-data

Is there a way to fix this in order to allow upgrades.

Thanks again
David

Hi David, We have the

Submitted by godber on Thu, 10/18/2007 - 6:50pm.

Hi David,
We have the problem nailed down and are building the new JumpBoxes. You can wait for the new SugarCRM or I can tell you how to fix yours manually. You would have to log into the shell, remove a file, replace one file and edit one file.

Let me know what you prefer, and again, I am sorry about this problem popping up.

Austin

SugarCRM Problem

Submitted by godber on Thu, 10/18/2007 - 6:03pm.

I have confirmed this problem and we are working on it.

Your data is actually still there. We have found the issue and are working on a workaround.

Sorry about this.

Austin