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backup error on Mediawiki Jumpbox

Submitted by lpdurocher on Tue, 11/27/2007 - 2:02pm

We are unable to connect the backup feature tru the interface to the share mount. We are capable to do so from a windows 2000 PC, so access control is correct (username/passworD) .

We have used IP address to bypass IP DNS resolution, and tried several
variation of the username (with/without domain name with backlash)

This is what get as an error:

NOTE the first line is a copy and paste of the URL, the rest the error
message that came back after 5 min....

https://10.18.18.8:3000/error?error=500%20Internal%20Server%2
0ErrorInternal%20Server%20ErrorThe%20
server%20encountered%20an%20internal%20error%20ormisconfiguration%20an
d%20was%20unable%20to%20completeyour%20request.Please%20contact
%20the%20server%20administrator,%20[no%20address%20given]%20and%20info
rm%20them%20of%20the%20time%20the%20error%20occurred,and%20anything%20
you%20might%20have%20done%20that%20may%20havecaused%20the%20error.
More%20information%20about%20this%20error%20may%20be%20availablein%
20the%20server%20error%20log.

Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /error .
Reason: Error reading from remote server

Thanks

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ref:backup error on Mediawiki Jumpbox

Submitted by godber on Mon, 12/03/2007 - 1:36pm.

Hmm, I am trying to see what is the unacceptable input you are running into and not finding it here.

The following doesn't work for you

username:    MY_DOMAIN\my_username
password:    password
servername:  servername
path:        my_location

with no slashes except in the username?

Your machine (where you are using the browser to administer the JumpBox) is on the same LAN as the JumpBox right? Same for the JumpBox and Windows server you are backing up to?

Oh, also, do your username and password contain any non-alphanumeric characters? I think we have resolved most of those issues but its not impossible. If they do, try changing that and seeing if that straightens it out.

Also, checking /jumpbox/application_portal/log/production.log and /jumpbox/application_portal/log/mongrel.log right after the problem for erros could be helpful. Verify that any output doesn't contain anything you don't want to be known publically before posting here though.

We should be able to work around this if I can figure out exactly what is going on, so far your feedback has been useful.

Austin

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I have just verified that

Submitted by godber on Mon, 12/03/2007 - 3:46pm.

I have just verified that the above works in a very simple AD Domain on Win 2003. Perhaps the logfiles I mention above have some more output or logs on the serverside that indicate some type of failure.

Austin

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backup error on Mediawiki Jumpbox

Submitted by godber on Wed, 11/28/2007 - 10:48am.

Hi,
What can you tell me about the share you are trying to backup to? There are a few warnings I should give. First off, the share name should only be a share name, not a path, no "C:/" or anything like that. This is currently a limitation, in that the Windows Share backup type cannot backup to a subdirectory of a share, it will only write into the root of the share.

If the share is OK, then perhaps there is an authentication problem.

Is the JumpBox admin portal still available after the error above?

Austin

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ref:backup error on Mediawiki Jumpbox

Submitted by lpdurocher on Mon, 12/03/2007 - 11:09am.

The only thing successful was to log in via ssh and locally mount an smb location on the network. This worked, but I would like to have the same achieved thu the provided web backup interface, to make sure the backup and restore work as advertised.

the mount command that worked was as follow:

sudo mount -t smbfs -o username="MY_DOMAIN\my_username" //server/my_location /mnt/my_location

Q1 How should this translate, using the backup interface?
Q2 If the backup interface does not work, what should I do via SSH to get the backup to work and finally get the VM into production? i.e. what mount command or script should I run instead?

Thanks!

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RESOLVED

Submitted by lpdurocher on Mon, 12/10/2007 - 10:15am.

We just tried again, without any slash at all.

To our surprise, it now worked if the path is only one word.

But it does not work if the intended path is deeper i.e.:

My_path (ok)
My_path/subdirectory (not working)
My_path\subdirectory (not working)
My_path\/subdirectory (not working)

Anything we can do to address that? In the meantime, we will be able to deploy at the root (My_path).

thanks

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backup error on Mediawiki Jumpbox

Submitted by godber on Mon, 12/10/2007 - 10:38am.

Hi
I mentioned this limitation above, in response to your original post:
"This is currently a limitation, in that the Windows Share backup type cannot backup to a subdirectory of a share, it will only write into the root of the share."

Unfortunately, we don't currently have a work around for this issue. So you will have to create a share for this JumpBox to backup to.

Thank you for providing a clearer example.

Austin

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