Instant Infrastructure
Questions about OTRSSubmitted by blang on Wed, 01/02/2008 - 1:09pm.Various questions about the OTRS Jumpbox. 1. What is the path to the OTRS install directory (aka $OTRSHOME) on the Jumpbox? 2. Is phpMyAdmin installed on the OTRS server? If not, how can I install it? 3. Is remote access enabled for MySQL? If not, how can I enable it? |
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OTRS JumpBox compatibility with OTRS::ITSM
I tried to "upgrade" OTRS to OTRS::ITSM, e.g. OTRS with some ITIL functions on top. That didn't work. After discussing the problem with OTRS, I finally got the following reply:
I suggest JumpBox offers OTRS::ITSM as a JumpBox as well, as that version is much more complete than plain OTRS. Of course I could try to configure this over SSH myself, but then why would I use a JumpBox?
OTRS JumpBox compatibility with OTRS::ITSM
Hi,
A whole new JumpBox would be the right approach. We will evaluate this.
"Upgrading" to a completely different application doesn't make much sense as you have pointed out. It really defeats the purpose of the "boot and use" simplicity of a JumpBox.
Actually, we are launching a LAMP JumpBox that might provide a nice starting point for something like this. It is currently in Beta over at the JumpBox Proving Grounds: http://www.jumpbox.net
Austin
mysql remotely
I tried this but it only works partially. You also have to do some grant commands. Is there a way to reset or set the mysql root password so that we can run these grant commands?
Thanks,
Kevin
Another question: 4. What is
Another question:
4. What is the path to the Web Server Root directory (webroot or wwwroot or similar)?
Does anyone know?
Does anyone know?
/var/www if the JumpBox
/var/www if the JumpBox navbar is enabled and /var/data/otrs-webroot if the JumpBox navbar is disabled.
Questions about OTRS
Hello,
1) /var/data/otrs
2) No and we don't support installation of any third party apps, plugins, themes or components, but we certainly don't forbid you from doing so, once its registered its your machine. This has been asked enough that we have provided some guidance in a How do I get phpMyAdmin on my JumpBox FAQ
3) No definitely not by default. Same caveat as above. SSH into the JumpBox and edit the my.cnf file as root:
comment out the bind address line and replace it with 0.0.0.0 as shown:
lastly, restart mysql:
you (and anyone on your local network with the appropriate credentials) should be able to connect to your MySQL instance. You also may consider changing the otrs MySQL user password in MySQL and the /var/data/otrs/Kernel/Config.pm file if you are going to expose it to the network.
Also, changes you make on your JumpBox over SSH may not be backed up during the backup process so you will have manually reapply them if you ever restore to a new JumpBox. Lastly, it is possible that you could break your JumpBox by including additional software or making changes.
Austin