Do you offer discounts to schools, non-profits or government organizations?

We sure do. If you qualify as one of those entities see here for instructions on how to take advantage of that savings.

How does the billing work with the free trial?

If you sign up for a paid account you'll be asked to enter your credit card details. You won't actually be billed until the fifteenth day of your subscription - you can cancel anytime during the first two weeks and not be charged. If you're satisfied with the service then do nothing and on the fifteenth day your credit card will be charged. The system will then auto-charge your card once per month on that day each month thereafter. You can cancel your subscription at any time.

What happens to my account if I cancel during the free trial?

Your account will revert to the free status and you'll lose access to subscriber-only JumpBoxes as well as the other benefits unique to that paid account type. Your credit card will not be charged. If you later decide that you want to reinstate your account to one of the paid subscriptions you'll need to contact us. Once an account has had a free trial and been canceled there's no self-serve way for a user to re-enable the free trial.

Can I cancel the service at any time?

Absolutely. You can cancel anytime during your first two weeks and you won't be charged. After two weeks you'll be billed for the following month. Should you decide to cancel the service your access will continue for the remainder of the current billing period. We do not issue refunds nor pro-rated reimbursements on accounts that have been canceled.

How does billing work with the JumpBox Cloud Pro service?

JumpBox Cloud Pro gives you access to run any JumpBox on the Amazon Elastic Compute Cloud (EC2) system. This service is delivered and billed by a third party (Amazon). You can view your usage at anytime by logging into your AWS console and clicking on the "activity" tab.

What is an instance?

JumpBoxes are virtual machine images, so an instance is defined as a running copy of a JumpBox virtual machine. A production instance is considered to be a long running copy of a JumpBox that delivers services to users. Instances can be deployed on your local network or in the cloud on Amazon EC2 and they're considered the same.

All plans except Developer allow you to run an unlimited number of unsupported, not-for-resale instances. What this means is that you can run as much as you want but the instances are not eligible to use our support services. If you expect to need to use our support services you must have a subscription that includes supported instances. You also are not allowed to deploy and resell the JumpBoxes to other people. For that you need to contact us for a reseller relationship.

Am I allowed to resell services to my customers using JumpBoxes?

A subscription entitles the owner the right to use JumpBoxes within his/her company. Subscriptions or individual JumpBoxes may not be resold without obtaining permission from JumpBox, Inc. We're thrilled to have people promote our products though and would love to find a way to work together. Contact sales to inquire about becoming a reseller.

Does my subscription include support?

Developer and Pro subscriptions do not include priority email support, however you're welcome to ask questions in our public support forums. Business subscriptions include supported instances for priority support. Support for additional instances is also available if you contact sales for a quote.

What payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover. For alternate payment methods contact sales.

How long does it take to activate my account?

Paid accounts become available immediately. Free Accounts require activation by clicking on a link in an email we send you once you sign up. Sometimes these emails get trapped in spam filters so if you don't receive it right away try searching for "JumpBox" in your spam folder. For ensuring you receive timely communications from us please make sure your SPAM filtering allows email from jumpbox.com.

Will my JumpBoxes stop working if I let my subscription lapse?

There is nothing that will automatically shut the JumpBoxes off and your data won't be lost, but your license to use the JumpBox Runtime will end and you'll lose the other features provided by the service including updates to new JumpBoxes, access to new additions to the library and access to the JumpBox Cloud Pro service. At any time you're always free to move your data and any Open Source software we distribute to a non-JumpBox based installation.