JumpBox Support

This is the place to start when you need help.

Documentation

The JumpBox Wiki contains a great deal of documentation, FAQs and details about how JumpBoxes are configured.

Discussion Forums

The JumpBox forums are monitored by helpful community members and JumpBox engineers.

Priority Support

If you are a JumpBox customer with a subscription that includes support and have a high priority issue, please contact our technical support team. We can provide support for the JumpBox runtime system and the application integration with that system. Priority support is available M-F 9-5PM EST.

To begin the support process send an email to support@jumpbox.com. For quickest response please include information about your account so that we can lookup your support subscription. Also, please include the name and version of the JumpBox in question.

To purchase a support plan please contact sales.

If you do not have a support plan or are using one of the free JumpBoxes, please use the forums for assistance.