We do not currently support the XenSource commercial products directly although we have heard of users converting from a VMWare image and getting it to work. This would be an unsupported installation though.

We support all of the major virtualization platforms, VMWare, Parallels, Microsoft, Virtual Iron as well as some Xen Open Source systems. See this page for a complete list. One of these virtualization solutions is required to use a JumpBox.

A JumpBox comes with two VMWare GSX-like disk images: disks/root/root.vmdk, and disks/data/data.vmdk. ESX includes a command line tool, available on your ESX server's maintenance console, called vmkfstools. This tool can be used to import the JumpBox disk images into your ESX server. The process is described in http://kb.vmware.com/kb/900 at the bottom of the page where it mentions Importing GSX Server and Workstation Virtual Disks to ESX Server.

Once the disk files are imported, you can create a new virtual machine using those disk images. Ensure that you allocate at least 256MB of RAM and add a network card. It may also be possible for you to navigate to the JumpBox.vmx file that came with your JumpBox and right click on it and choose "Add to Inventory".

Additional discussion can be found in this JumpBox forum thread or by searching the JumpBox forums.

This fall, we released a JumpBox Platform upgrade that added support for Microsoft's current virtualization products, Virtual PC 6 and Virtual Server 2005 R2 SP1. Starting a JumpBox in Virtual PC is as simple as unzipping and double clicking on the configuration file (the MS config file ends with .vmc and will probably be the only one with a nice icon).

Starting the JumpBox in Virtual Server is a little more difficult. Fortunately, Virtual Server can read the same configuration file mentioned above. Just do the following:

1. Unzip your JumpBox.
2. Connect to the Virtual Server management console with Internet Explorer.
3. Click on Add under Virtual Machines on the left hand side.
4. Enter the full path to the configuration file in the "Fully qualified path to file" box (the path should look something like: C:\Documents and Settings\admin\Desktop\otrs-0.9.1\otrs JumpBox.vmc). Then click the Add button.
5. Now, you need to connect the Virtual Network Adapter to a real Network adapter. Do so by scrolling down to the Network Adapters section and clicking on the Network Adapters link, choose the Network Interface you want your JumpBox to use then click on the OK button.
6. You should be ready to go! Scroll back to the top of the JumpBox Status page and click on the thumbnail to start it up.

You can now enjoy the convenience of using a JumpBox on Microsoft Virtual Server. Have fun!

Note: You don't need to do anything to the disk files as the ones we currently distribute work without modification.

This document describes briefly how to run a JumpBox on Virtual Iron. It has only been tested on Virtual Iron Single Server Edition 4.04. A working knowledge of Virtual Iron's Virtualization Manager is assumed.

The JumpBox uses two disks, a root disk (root.hdd) and a data disk (data.vhd). The following procedure shows how these disks are used to create a virtual machine.

• Unzip the JumpBox distribution, and note the location of the resulting files.
• Login to the Virtualization Manager.
• Select an appropriate disk group, or create a new one, where the JumpBox virtual disks will be stored.
• Click "Import." In the file dialog box, navigate to the directory where the JumpBox files (JumpBox.vmx etc.) are located. There will be a subdirectory named "disks"; enter it.
• There will be a subdirectory named "root"; Enter it. No files will appear in the dialog box. Instead, in the "File Name" textbox, enter "root.hdd" (without quotes) and click "Import."
• The import should proceed normally. Once it is complete, click "Import."
• Enter the "disks" and then the "data" directory.
• Click the "data.vhd" entry, and click "Import." The import should complete normally.
• Create a new "basic" Virtual Server, then edit its configuration.
• Choose "Other Linux" for "Operating System."
• Select the "Storage" tab. Assign the two imported drives to the virtual server. If necessary, use the "Move Up" button to ensure that "root.hdd" is the first (boot) drive.
• Select the Networks tab, and configure networking appropriately. You must configure at least one ethernet interface.
• Launch a virtual server console for this Virtual Server. The JumpBox console screen will display, showing the IP address. From this point, you should be able to operate the JumpBox as for other virtualization environments.

There are a number of free virtualization systems that can be used to run JumpBox applications on Windows and Linux.

• Windows: VMWare Player
• Windows: VMWare Server
• Linux: Xen Open Source
• Linux: VMWare Server

On Mac OS X there is currently no free solution available, although Parallels does offer a 15 day trial download.